3g33 Privacy Policy

What Information We Collect

We collect various types of information to provide our services. Below is a description of the information we collect:

1.1 Information You Provide Directly

When you register on our platform or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and contact details
• National ID or passport information (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account numbers)
• Login credentials (username and encrypted password)
• Messages sent via live chat or email

1.2 Automatically Collected Information

When you visit our website, the following information may be collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Page visit times, duration, and navigation patterns
• Information collected from cookies and similar tracking technologies
• Referral source (which website or channel you came from)

1.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may receive information from secure third-party verification service providers. This information is used solely to confirm legitimate identity.

Data Sharing and Disclosure

3g33 never sells your personal information. Information may be shared only in the limited cases described below and only to the extent necessary:

3.1 Service Provider Partners

Trusted third parties that assist in operating our platform — such as payment processing services (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology service providers — may receive only the information needed to perform their specific tasks. These partners operate under strict confidentiality agreements.

3.2 Legal Obligations

We may be required to disclose information to comply with court orders, requests from legitimate investigative authorities, or applicable law. In such cases, we always provide only the minimum necessary information.

3.3 Business Restructuring

In the event of a merger, acquisition, or restructuring of our business, user information may be transferred to the new entity. In such cases, we will notify you in advance and the same privacy protections will be ensured.

3.4 What We Never Do

• We do not sell your information to third-party advertisers
• We do not disclose or share information unnecessarily
• We do not use your information for marketing communications without your consent

Data Security Measures

Protecting your personal information is one of our top priorities. 3g33 maintains the following security measures as a safe and reliable platform:

5.1 Technical Safeguards

• SSL encryption: All data transmissions are protected by 256-bit SSL encryption.
• Encrypted storage: Stored sensitive information is protected by industry-standard encryption.
• Firewall protection: Advanced firewall systems prevent unauthorized access.
• Secure payment gateway: All financial transactions are processed through secure and verified channels.

5.2 Administrative Safeguards

• Data access is restricted to authorized personnel only
• Regular security audits are conducted
• Staff receive regular training on data protection
• Specific procedures are in place for handling data breach incidents

5.3 Important Note

While we make every effort to protect your information, transmitting data over the internet is not 100% secure. We advise you to keep your account password strong and not share it with anyone.

Your Rights and Choices

We believe you should have full control over your own information. Your rights are described below:

7.1 Right to Access Information

You may request at any time to find out what information we hold about you. We will provide a detailed report within a reasonable time.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may contact us to have it corrected. We will ensure the correction is made promptly.

7.3 Right to Delete Information

You may request to close your account and delete the stored information. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Withdraw from Marketing Communications

You may opt out of receiving promotional emails or messages at any time. This can be done by contacting us or through your account settings. Even after opting out, important account notifications may continue to be sent.

7.5 Right to Complain

If you believe we are not handling your personal information properly, please contact us directly. We will take your concerns seriously and provide an appropriate resolution.

To exercise these rights, please contact our support team via 24/7 live chat or by email.

Policy Changes and Updates

This privacy policy may be updated from time to time to keep pace with changes in our services and applicable law. For any significant changes:

• The date and details of the changes will be clearly noted on this page
• Registered users may be notified by email
• A notice will be posted on the platform for significant changes

Continued use of our services after a change is considered acceptance of the updated policy terms. We therefore recommend visiting this page regularly.